The Effects of Negative Emotions and Corporate Reputation on Alternative Voice Complaint Behavior of Bank Customers

BAŞGÖZE P., ÖZKAN TEKTAŞ Ö.

Pazarlama ve Pazarlama Araştırmaları Dergisi, vol.14, no.3, pp.427-452, 2021 (Peer-Reviewed Journal) identifier

  • Publication Type: Article / Article
  • Volume: 14 Issue: 3
  • Publication Date: 2021
  • Journal Name: Pazarlama ve Pazarlama Araştırmaları Dergisi
  • Journal Indexes: TR DİZİN (ULAKBİM)
  • Page Numbers: pp.427-452
  • Hacettepe University Affiliated: Yes