The evaluation of institutional condition is regarded as a crucial factor in creating effective and efficient records management systems. In addition, as part of program development Studies, national and international programs' best practices and guidelines need to be investigated. In this study, the Records Management Capacity Assessment System (RMCAS) is evaluated and some practical examples that could be used for developing records management programs are examined. The basic aim of this study is to identify records management practices and to provide an example to institutions that are in the stage of program development. The results of an RMCAS analysis of practices of the Turkish Red Crescent Society (TRCS) are also presented in this study. (C) 2009 Elsevier Ltd. All rights reserved.