Business process maturity models: A systematic literature review


Creative Commons License

TARHAN A., TÜRETKEN O., Reijers H. A.

INFORMATION AND SOFTWARE TECHNOLOGY, vol.75, pp.122-134, 2016 (SCI-Expanded) identifier identifier

Abstract

Context: The number of maturity models proposed in the area of Business Process Management (BPM) has increased considerably in the last decade. However, there are a number of challenges, such as the limited empirical studies on their validation and a limited extent of actionable properties of these models in guiding their application. These challenges hinder the widespread usage of the maturity models in the BPM field.