An analysis of relationship between burnout and job satisfaction among emergency health professionals

Tarcan G. Y., Tarcan M., Top M.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.28, pp.1339-1356, 2017 (SSCI) identifier identifier


Burnout among emergency medical practitioners and personnel negatively affects career satisfaction and job performance and leads to a high prevalence of mental health issues, including anxiety, depression and suicide. This study investigates the relationship between the perceptions of burnout and job satisfaction for those working in emergency services in two public hospitals in Turkey. This study also examines the levels of burnout and job satisfaction in terms of gender, marital status, education and occupation. Participants in this study include 250 emergency service personnel. The Maslach Burnout Inventory Scale, which assesses emotional exhaustion, depersonalisation and personal accomplishment, and the Minnesota Satisfaction Questionnaire, which assesses internal satisfaction, external satisfaction and overall satisfaction, were used for data collection. The results of this study indicate that there is a significant relationship between burnout and job satisfaction. This study also shows that education, marital status and occupation affect burnout and job satisfaction. However, gender was also determined to have a significant effect on job satisfaction. Moreover, this study reveals that emotional exhaustion is a significant predictor of overall satisfaction, that emotional exhaustion and depersonalisation are significant predictors of intrinsic job satisfaction and that emotional exhaustion and personal accomplishment are significant predictors of extrinsic job satisfaction. Therefore, the results of this study suggest that emotional exhaustion is the significant regressor affecting job satisfaction.