In today’s world where it is an undisputed fact that one of the most important competitive sources for
enterprises is qualified labor force and a valid performance evaluation system is needed to manage this
power in enterprises.
This research has been planned and conducted in order to develop a sector specific measurement tool for
the housekeeping staff which works in the hospitality business sector. For this purpose, firstly a literature
review has been made and a conceptual framework on performance evaluation and housekeeping has
been tried. Then, development of expressions, structuring of the scale and data analysis were completed
by applying the scale development steps. In this process, face-to-face interviews were conducted in order
to determine the expressions. The data obtained from the research were analyzed with confirmatory and
exploratory factor analyzes and structural equation model. As a result of the analyzes, it was concluded
that a valid and reliable scale was developed to evaluate the performance of housekeeping staff. In
addition, factors affecting individual performance were also investigated and statistically significant
relationships were found between organizational commitment, perceived stress and freedom of decision and individual performance.