Development of Performance Evaluation Scale for Housekeeping Staff in the Accommodation Companies: Ankara Sample.

Ateşoğlu L., Erkal S.

International Journal of Home Science, vol.6, no.2, pp.67-76, 2020 (Peer-Reviewed Journal)


In today’s world where it is an undisputed fact that one of the most important competitive sources for

enterprises is qualified labor force and a valid performance evaluation system is needed to manage this

power in enterprises.

This research has been planned and conducted in order to develop a sector specific measurement tool for

the housekeeping staff which works in the hospitality business sector. For this purpose, firstly a literature

review has been made and a conceptual framework on performance evaluation and housekeeping has

been tried. Then, development of expressions, structuring of the scale and data analysis were completed

by applying the scale development steps. In this process, face-to-face interviews were conducted in order

to determine the expressions. The data obtained from the research were analyzed with confirmatory and

exploratory factor analyzes and structural equation model. As a result of the analyzes, it was concluded

that a valid and reliable scale was developed to evaluate the performance of housekeeping staff. In

addition, factors affecting individual performance were also investigated and statistically significant

relationships were found between organizational commitment, perceived stress and freedom of decision and individual performance.