A systematic review of e-government intermediaries: current insights and future directions

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SAYLAM A., YILDIZ M.

Information Systems and e-Business Management, 2026 (SSCI, Scopus)

  • Yayın Türü: Makale / Tam Makale
  • Basım Tarihi: 2026
  • Doi Numarası: 10.1007/s10257-026-00738-5
  • Dergi Adı: Information Systems and e-Business Management
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, IBZ Online, ABI/INFORM, Aerospace Database, Applied Science & Technology Source, EconLit, INSPEC, Business Source Ultimate (EBSCO), Engineering Source (EBSCO), Pharma Collection (ProQuest), Technology Collection (ProQuest)
  • Anahtar Kelimeler: Digital divide, Digital inclusion, E-government, Intermediaries, Public service access
  • Açık Arşiv Koleksiyonu: AVESİS Açık Erişim Koleksiyonu
  • Hacettepe Üniversitesi Adresli: Evet

Özet

E-government intermediaries facilitate individuals’ access to and utilization of e-government services by bridging the gap between disadvantaged populations and e-government platforms. While these intermediaries help reduce bureaucratic barriers and the digital divide, their types, functions, and ecosystem dynamics remain underexplored. This study systematically reviews e-government intermediaries to enhance conceptual and practical understanding by identifying their types and functions. Despite technological advancements that may eliminate some traditional intermediaries, digital inequalities persist, and intermediaries remain essential. They are unlikely to disappear, but rather to evolve through reintermediation. Using PRISMA as a methodological framework, this study systematically analyzes literature from Web of Science (WoS) and Scopus databases to identify research gaps. The findings explore the functions and types of e-government intermediaries, concluding with future trends and new research directions. This study contributes to the e-government literature by providing a structured review and offering insights for both scholars examining e-government intermediaries and practitioners who interact with them or use them to bridge the digital divide.