Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model
9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth), İstanbul, Türkiye, 20 - 23 Mayıs 2015, ss.339-342, (Tam Metin Bildiri)
- Yayın Türü: Bildiri / Tam Metin Bildiri
- Cilt numarası:
- Doi Numarası: 10.4108/icst.pervasivehealth.2015.259105
- Basıldığı Şehir: İstanbul
- Basıldığı Ülke: Türkiye
- Sayfa Sayıları: ss.339-342
- Hacettepe Üniversitesi Adresli: Evet
Özet
The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.