Assessing Healthcare Process Maturity: Challenges Of Using A Business Process Maturity Model


KOLUKISA TARHAN A., Turetken O., van den Biggelaar F. J. H. M.

9th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth), İstanbul, Turkey, 20 - 23 May 2015, pp.339-342 identifier identifier

Abstract

The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work.