JOURNAL OF SYSTEMS AND SOFTWARE, vol.99, pp.175-198, 2015 (SCI-Expanded)
Context: Software documentation is an integral part of any software development process. Researchers and practitioners have expressed concerns about costs, benefits and quality of software documentation in practice. On the one hand, there is a lack of a comprehensive model to evaluate the quality of documentation. On the other hand, researchers and practitioners need to assess whether documentation cost outweighs its benefit.