6th European Conference on e-Government, ECEG 2006, Marburg, Germany, 27 - 28 April 2006, pp.313-319
Public offices have a long established tradition and widely organized structure throughout Turkey. They are almost the first and basic service providers to citizens. Their public image and service quality is highly visible. This paper tries to highlight some limiting factors on effective use of IT and TQM in some public offices in Turkey. The research has been conducted by questionnaire and semi-structured group interviews with provincial and sub-provincial levels during a training seminar program. Data shows that although these offices are expected to perform a high quality and fast-services based on IT, -and they are mostly meeting those expectations- they face some problems of work overload, and they are not given enough financial, administrative and statutory consideration.