Customer Dissatisfaction and Responses: Moderator Roles of Blame Attribution and Negative Word of Mouth

Gültekin B., Güvercin A. Y.

SOSYOEKONOMI, vol.30, no.53, pp.209-225, 2022 (TRDizin) identifier identifier

  • Publication Type: Article / Article
  • Volume: 30 Issue: 53
  • Publication Date: 2022
  • Doi Number: 10.17233/sosyoekonomi.2022.03.11
  • Journal Name: SOSYOEKONOMI
  • Journal Indexes: TR DİZİN (ULAKBİM)
  • Page Numbers: pp.209-225
  • Keywords: Customer Dissatisfaction, Blame Attribution, Doing Nothing, Negative Word of Mouth, Switching
  • Hacettepe University Affiliated: Yes