Quality management and performance: a comparison between the UK and Turkey


Clegg B., Gholami R., ÖMÜRGÖNÜLŞEN M.

PRODUCTION PLANNING & CONTROL, cilt.24, ss.1015-1031, 2013 (SCI İndekslerine Giren Dergi) identifier identifier

  • Cilt numarası: 24 Konu: 12
  • Basım Tarihi: 2013
  • Doi Numarası: 10.1080/09537287.2011.642486
  • Dergi Adı: PRODUCTION PLANNING & CONTROL
  • Sayfa Sayıları: ss.1015-1031

Özet

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.