Quality management and performance: a comparison between the UK and Turkey

Clegg B., Gholami R., ÖMÜRGÖNÜLŞEN M.

PRODUCTION PLANNING & CONTROL, cilt.24, sa.12, ss.1015-1031, 2013 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 24 Sayı: 12
  • Basım Tarihi: 2013
  • Doi Numarası: 10.1080/09537287.2011.642486
  • Dergi Adı: PRODUCTION PLANNING & CONTROL
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Sayfa Sayıları: ss.1015-1031
  • Hacettepe Üniversitesi Adresli: Evet

Özet

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.