Quality management and performance: a comparison between the UK and Turkey
PRODUCTION PLANNING & CONTROL, vol.24, no.12, pp.1015-1031, 2013 (SCI-Expanded, Scopus)
- Publication Type: Article / Article
- Volume: 24 Issue: 12
- Publication Date: 2013
- Doi Number: 10.1080/09537287.2011.642486
- Journal Name: PRODUCTION PLANNING & CONTROL
- Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
- Page Numbers: pp.1015-1031
- Hacettepe University Affiliated: Yes
Abstract
Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.