Quality management and performance: a comparison between the UK and Turkey


Clegg B., Gholami R., ÖMÜRGÖNÜLŞEN M.

PRODUCTION PLANNING & CONTROL, vol.24, no.12, pp.1015-1031, 2013 (Journal Indexed in SCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 24 Issue: 12
  • Publication Date: 2013
  • Doi Number: 10.1080/09537287.2011.642486
  • Title of Journal : PRODUCTION PLANNING & CONTROL
  • Page Numbers: pp.1015-1031

Abstract

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.