Examining the role of employee focus in the Turkish healthcare industry

AKDERE M., Gider O., TOP M.

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, vol.23, pp.1241-1256, 2012 (SSCI) identifier identifier


The role of quality management (QM) is becoming more evident in healthcare organisations where lack of focus on employees may have immediate impact on employee turnover and quality of care. As a field, QM has recently been established in the Turkish context; and its potential role and impact is yet to be explored in the healthcare organisations. The purpose of this study is to examine the role of employee focus of QM through the perceived relationship among organisational commitment, organisational trust, and job satisfaction of healthcare professionals in Turkey. Strong positive relationships were identified between organisational commitment, organisational trust, and job satisfaction. Furthermore, organisational trust and job satisfaction significantly affect organisational commitment. There are strong inferences among organisational commitment and job satisfaction. The findings of the study call for a more involved QM practices in Turkish healthcare organisations.