ASSESSING SERVICE QUALITY IN FACULTY OF EDUCATION VIA STUDENT SATISFACTION SCALE (FE-SSS)


Sahin A. E.

HACETTEPE UNIVERSITESI EGITIM FAKULTESI DERGISI-HACETTEPE UNIVERSITY JOURNAL OF EDUCATION, no.37, pp.106-122, 2009 (Journal Indexed in SSCI) identifier

  • Publication Type: Article / Article
  • Volume: Issue: 37
  • Publication Date: 2009
  • Title of Journal : HACETTEPE UNIVERSITESI EGITIM FAKULTESI DERGISI-HACETTEPE UNIVERSITY JOURNAL OF EDUCATION
  • Page Numbers: pp.106-122

Abstract

The purpose of this research is to determine the satisfaction levels of the students of Elementary Education Department at Hacettepe University with regard to educational services provided by the Department. The study group of the research, consisting of 870 students, were chosen randomly from the junior and senior students who attanded the divisons of Classroom Teaching, Science Education, Elemantary Mathematics Educatin, and Early Childhood Education in the academic years of 2005-2006, 2006-2007, and 2007-2008. Using "Education Faculty- Student Satisfaction Scale" developed by researcher, students were offered to determine their level of satisfaction in six sub-dimensions. Students' satisfaction levels for three consecutive years, in general increased, but also the application performed in 2007-2008 academic year, especially in sub-dimensions of management, recources, and computer resources, "very low" level is realized; in the sub-dimensions of teaching Stuff, consultancy and teaching programs "medium" level has been identified.