Akademik Veri Yönetim Sistemi
ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES, cilt.6, sa.1, ss.103-138, 2011 (ESCI)
The purposes of this study are to measure and analyze satisfaction levels of the elderly patients received inpatient health care services from Republic of Turkey Ministry of Health hospitals in Izmir province; to analyze differencies of patient satisfaction by patients' some socio-demografic variables, perdictors of inpatient satisfaction. Also perceptions about hospital genarral quality and workteam levels among physicians and nurses in clinics of patients were investigated in this research. The data of the study was obtanied from Republic of Turkey Ministry of Health Performance Management and Quality Imrovement Department. This data set was gathered by using Evaluation of Inpatient Services Questtion-naire-Inpatient Survey Questionnaire. The patients involved in this study who received health services from hospital clinics in July 23, 2007 - August 20, 2007. 615 patients were reached. It was found at late of study that mean scores of patient satisfaction dimensions are about 2.71 - 4.19. There are significant differnces among perceived patient satisfaction scores of inpatients who used health services in terms of gender, age, hospital type, patient edutaional level. It was explored that there were significant positive correlations among perceived patient satisfaction, hospital general quality and teamwork leveles of physicians and nurses in clinics.