The Impact of Innovative Service Approach on User Satisfaction in Bartin Ulus Culture and Arthouse Public Library

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Alaca E., YILMAZ B.

TURKISH LIBRARIANSHIP, vol.31, no.3, pp.334-347, 2017 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 31 Issue: 3
  • Publication Date: 2017
  • Doi Number: 10.24146/tkd.2017.18
  • Journal Indexes: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Page Numbers: pp.334-347
  • Hacettepe University Affiliated: Yes


In this study, satisfaction levels of the public library users are found out within the scope of "innovative service" and relation of "satisfaction-innovativeness" is evaluated. The population of the study is comprised of Bartin Ulus Culture and Arthouse Public Library users. Within the scope of the study, satisfaction questionnaire including three sections was applied to 185 persons, including 109 female and 76 male. As a result of the study, library users were found out to have high level of satisfaction about innovative service. Within this context, it was found out that Bartin Ulus Kultur ve Sanatevi Public Library innovative service approach positively affected the user satisfaction.