Interoperability in electronic records managements systems: An evaluation of the universities in Ankara


INFORMATION DEVELOPMENT, vol.38, no.4, pp.589-598, 2022 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 38 Issue: 4
  • Publication Date: 2022
  • Doi Number: 10.1177/02666669211007913
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, FRANCIS, Applied Science & Technology Source, CAB Abstracts, Computer & Applied Sciences, Index Islamicus, Information Science and Technology Abstracts, INSPEC, Library and Information Science Abstracts, Library, Information Science & Technology Abstracts (LISTA), Veterinary Science Database
  • Page Numbers: pp.589-598
  • Keywords: interoperability, official correspondence, university records, electronic records management systems, e-records sharing between institutions, E-GOVERNMENT
  • Hacettepe University Affiliated: Yes


In this study, it is aimed to evaluate the electronic records management systems (ERMS) used in universities in the context of interoperability from a technical and organizational perspective. For this purpose, a survey was applied to the administrative staff of universities in Ankara, Turkey and 104 people participated in the survey. In the light of the data obtained, it was concluded that the records management procedures in universities are carried out in a distributed manner and are not gathered under a single unit. Official correspondence between institutions in universities is mostly carried out by registered electronic mail (REM). It was determined that while there are not many legal and technical obstacles to the interoperability of electronic records management systems, there are more organizational and administrative problems. Within the scope of the results, some suggestions have been made to university administrators and system developers. The study may guide universities in the transition and development stages to ERMS.