Ozkan-Tektas, O. And BAŞGÖZE, P. 2017. Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector. EUROPEAN MANAGEMENT JOURNAL , vol.35, no.3 , 388-395.

Ozkan-Tektas, O., & BAŞGÖZE, P., (2017). Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector. EUROPEAN MANAGEMENT JOURNAL , vol.35, no.3, 388-395.

Ozkan-Tektas, ÖZNUR, And PINAR BAŞGÖZE. "Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector," EUROPEAN MANAGEMENT JOURNAL , vol.35, no.3, 388-395, 2017

Ozkan-Tektas, ÖZNUR Ö. And BAŞGÖZE, PINAR. "Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector." EUROPEAN MANAGEMENT JOURNAL , vol.35, no.3, pp.388-395, 2017

Ozkan-Tektas, O. And BAŞGÖZE, P. (2017) . "Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector." EUROPEAN MANAGEMENT JOURNAL , vol.35, no.3, pp.388-395.

@article{article, author={ÖZNUR ÖZKAN TEKTAŞ And author={PINAR BAŞGÖZE}, title={Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector}, journal={EUROPEAN MANAGEMENT JOURNAL}, year=2017, pages={388-395} }